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How bd62 Handles Your Personal Data

This privacy policy explains exactly what data bd62 collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our platform.

Account data kept securebKash, Nagad, Rocket payment data protectedNo data sold to third partiesYou can request your data anytimeCookies explained clearly
bd62 How bd62 Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you want to review, update or remove your personal data, our support team is the right first stop. You can reach us through live chat from your account dashboard, by email at the address shown in your account settings, or through our help centre ticket system. When you contact us about a data request, have your registered mobile number and the wallet you use — bKash, Nagad or Rocket — ready so we can verify your identity before making any changes.

Team online

Live Chat

Open live chat from your account dashboard. Confirm your registered number and we will handle your data request directly during the session.

Email Support

Send your data request to the email address in your account settings. Include your registered mobile number and preferred wallet for identity verification.

Help Centre Tickets

Submit a ticket through our help centre if your request is detailed. We respond to privacy-related tickets with a written record of the action taken.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We use a layered approach to keep your account data safe. SSL encryption protects data in transit between your device and our servers. Payment data connected to bKash, Nagad and Rocket transactions is handled through secure processor channels — your wallet credentials never pass through our servers directly. We retain your account data for as long as your account remains active, and for a period after closure as required by applicable financial regulations. You can request a copy of the data we hold or ask us to correct it at any time through support.

SSL Encryption

Every connection between your device and bd62 is encrypted. This covers login, account updates, and any page where you enter or view personal details.

Cookie Controls

We use cookies for session management and analytics. You can adjust cookie preferences through your browser settings; blocking some cookies may affect account functionality.

Data Retention Policy

Account data is kept while your account is open and for a defined period after closure. We do not keep data longer than necessary under applicable financial record-keeping rules.

Third-Party Limits

Payment processors like those handling bKash, Nagad and Rocket receive only the data needed to complete a transaction — nothing more is disclosed without your consent.

Your Privacy Questions Answered

These are the questions we hear most often about how bd62 handles personal data, account records and payment information. If your question is not covered here, reach out through live chat or the help centre ticket system.

We collect your name, contact details, device information and the mobile wallet you register — bKash, Nagad or Rocket. This is used for account verification and transaction processing only.

We share data only with payment processors needed to complete your bKash, Nagad or Rocket transactions, and with service providers under strict data-processing agreements. We do not sell your data.

Contact our support team via live chat or a help centre ticket. Confirm your registered number and wallet for identity verification, and we will provide your data in a readable format.

Yes. Submit a deletion request through support. Note that some records may be retained for the period required by applicable financial regulations even after account closure.

We use cookies for session management and basic analytics. You can adjust these in your browser settings. Disabling certain cookies may affect how your account loads or logs in.

Transaction references are recorded to help resolve payment queries. Your full wallet PIN and password are never stored or seen by us — those stay within your own wallet app.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.